Job Description
Join the mission to honor America's veterans at the Fresno VA Medical Center. We're seeking a dedicated Medical Support Specialist to provide exceptional weekend care to our veteran community. This vital role ensures seamless administrative and clinical support during high-demand weekend operations, directly impacting veterans' access to healthcare services. Enjoy federal benefits including paid leave, retirement plans, and professional development opportunities while serving those who served our nation.
Responsibilities
- Manage weekend patient registration, appointment scheduling, and medical record updates
- Coordinate urgent care protocols and emergency response procedures
- Process healthcare benefits and insurance documentation
- Provide veteran-focused customer service via phone and in-person
- Maintain HIPAA compliance in all data handling operations
- Collaborate with nursing staff to support weekend clinical workflows
- Conduct weekend eligibility verifications and benefit counseling
Qualifications
- U.S. citizenship required
- 1+ years healthcare administration experience
- Proficiency with VistE/EHR systems and Microsoft Office Suite
- VA Form 10-2850c application submission required
- Ability to work rotating weekend shifts (Sat/Sun 6am-6pm)
- Basic Life Support (BLS) certification
- Pass pre-employment physical and background check
- Knowledge of veterans' benefits programs preferred