Job Description
Join the nation's largest integrated healthcare system as a Medical Support Specialist at the Carl T. Hayden VA Medical Center in Mesa, Arizona. This critical role directly supports our mission to honor America's veterans by providing exceptional healthcare services. You'll be part of a dynamic team dedicated to delivering compassionate, high-quality care while maintaining the highest standards of patient privacy and data security.
As a federal employee, you'll enjoy comprehensive benefits including health insurance, retirement plans, paid leave, and student loan repayment assistance. We offer competitive salaries aligned with the General Schedule (GS) pay scale and opportunities for career advancement within the federal government.
Responsibilities
- Manage patient scheduling, registration, and electronic health record (EHR) updates in VistA system
- Process medical billing, insurance verification, and third-party collections
- Coordinate care coordination services including referrals, authorizations, and follow-ups
- Maintain compliance with HIPAA, VA regulations, and privacy laws
- Provide administrative support for medical staff including correspondence and document management
- Assist veterans with benefit inquiries and resource navigation
Qualifications
- US citizenship required
- 1+ years of medical office or healthcare administration experience
- Proficiency in EHR systems (VistA experience preferred)
- Knowledge of medical terminology and healthcare billing procedures
- Ability to obtain and maintain VA background clearance
- Excellent communication skills with diverse veteran populations
- Experience with Microsoft Office Suite and data entry