Job Description
Join the nation's largest federal agency dedicated to serving our nation's heroes! The Department of Veterans Affairs seeks a dedicated Veterans Service Representative to provide essential benefits counseling and support to veterans and their families in Austin, Texas. This full-time federal role offers unparalleled job security, comprehensive benefits, and the opportunity to make a tangible difference in veterans' lives.
Responsibilities
- Process and adjudicate veterans' compensation, pension, and education benefit claims
- Provide personalized benefits counseling to veterans and their dependents
- Conduct thorough interviews to gather and verify application documentation
- Collaborate with VA medical centers and community partners to ensure holistic support
- Maintain accurate case records and ensure compliance with federal regulations
- Represent the VA at community outreach events and veteran-focused initiatives
Qualifications
- U.S. citizenship required
- 3+ years of experience in benefits administration, social work, or related field
- Proficient in VA claims processing systems (e.g., VBMS, VBA)
- Strong analytical skills with attention to detail
- Ability to handle sensitive information with empathy and confidentiality
- Experience working with diverse populations and veteran-specific challenges
- Familiarity with federal regulations (38 CFR) and veteran benefits programs