Job Description
Join our mission to honor America's heroes! The Department of Veterans Affairs has an immediate opening for a Veterans Service Representative in Wichita. This temporary position offers a unique opportunity to directly impact veterans' lives while advancing your career in federal service. Enjoy competitive pay, comprehensive benefits, and a supportive environment dedicated to veteran advocacy.
Responsibilities
- Process and adjudicate veterans' benefit claims with 100% accuracy
- Conduct thorough interviews to gather critical claim information
- Provide exceptional customer service to veterans and their families
- Interpret complex federal regulations and policies
- Maintain detailed case documentation in VA systems
- Collaborate with medical and legal professionals for case resolution
- Meet monthly productivity and quality metrics
Qualifications
- U.S. citizenship required
- Bachelor's degree in Business, Public Administration, or related field
- Minimum 2 years customer service experience
- Proficiency in Microsoft Office and case management software
- Ability to handle sensitive information with discretion
- Valid driver's license and reliable transportation
- Must pass federal background check and drug screening
- Veteran status or military family background preferred