Job Description
Join the U.S. Department of Veterans Affairs as a Part-Time Veterans Service Representative and make a meaningful impact on our nation's heroes. This flexible position offers the opportunity to assist veterans with benefits claims, healthcare enrollment, and resource navigation while supporting the VA's mission to provide exceptional care. Ideal for students, career-changers, or those seeking work-life balance without sacrificing purpose.
Responsibilities
- Process veterans' benefit applications and claims with accuracy and timeliness
- Provide expert guidance on VA healthcare, education, and disability programs
- Collaborate with healthcare teams to coordinate veteran care services
- Maintain detailed case documentation in VA systems (VBA/VISN)
- Conduct outreach to underserved veteran communities
- Resolve inquiries through phone, email, and in-person consultations
- Participate in cross-functional training on policy updates
Qualifications
- U.S. citizenship required
- Associate's degree or 2+ years customer service experience
- Proficiency in Microsoft Office and case management software
- Strong written/verbal communication skills in English/Spanish bilingual preferred
- Ability to handle sensitive information with confidentiality
- Experience working with veterans or vulnerable populations
- Pass background investigation and VA credentialing