Job Description
Join the Department of Veterans Affairs as a part-time Veterans Service Representative and make a direct impact on our nation's heroes. This role offers flexible hours while providing critical support to veterans and their families navigating VA benefits and services. Work in a dynamic federal environment with comprehensive training and competitive benefits.
Our Mesa facility is seeking compassionate professionals with exceptional organizational skills to assist veterans with claims processing, benefit inquiries, and resource coordination. Enjoy the stability of federal employment with opportunities for growth and meaningful public service.
Responsibilities
- Process and adjudicate veterans' disability compensation claims with 95% accuracy
- Provide comprehensive benefits counseling to veterans and dependents
- Coordinate with medical professionals to gather supporting documentation
- Utilize VA systems (VBMS, VBAS) for claims management and tracking
- Conduct telehealth appointments and virtual benefit interviews
- Maintain strict confidentiality of veteran personal information
- Collaborate with legal teams on complex case reviews
- Participate in quarterly compliance training audits
Qualifications
- US citizenship required
- 3+ years experience in veterans benefits or social services
- Proficient in Microsoft Office Suite and VA claims systems
- Ability to obtain and maintain Secret security clearance
- VA Form 10-2850c certification (or ability to obtain within 30 days)
- Strong written and verbal communication skills
- Experience with telehealth platforms (Zoom, Teams)
- Valid Arizona driver's license