Job Description
Join our mission to honor America's veterans by serving as a part-time Veterans Service Representative at the Raleigh Regional Office. This flexible position (20-25 hours/week) offers competitive federal benefits and the opportunity to make a meaningful impact. You'll assist veterans with benefits claims, provide exceptional customer service, and ensure accurate documentation while working in a supportive, mission-driven environment.
Responsibilities
- Process and adjudicate veterans' disability compensation claims with 95% accuracy
- Conduct eligibility interviews and gather supporting documentation
- Explain complex benefit programs to veterans and family members
- Collaborate with medical professionals to develop evidence-based claims
- Maintain confidential records in accordance with federal regulations
- Respond to inquiries within 48 business hours via phone/email
- Participate in quarterly training on policy updates
Qualifications
- U.S. citizenship and security clearance eligibility
- Associate's degree or 2 years customer service experience
- Proficiency with Microsoft Office Suite and claims databases
- Excellent written and verbal communication skills
- Ability to handle sensitive information with discretion
- Knowledge of military service records and VA regulations preferred
- Experience working with veterans or federal programs a plus
- Must pass background check and drug screening