Job Description
Join the esteemed Department of Veterans Affairs in Jacksonville, FL, and make a meaningful impact on our nation's heroes! We're seeking dedicated Veterans Service Representatives for weekend shifts to support our mission of providing exceptional care and services to veterans. This premium opportunity offers competitive compensation, comprehensive benefits, and the chance to serve those who've served our country. Work in a modern, supportive environment with flexible scheduling and career advancement potential.
Responsibilities
- Process and adjudicate veterans' benefit claims with precision and compassion
- Conduct comprehensive interviews to gather supporting documentation
- Provide expert guidance on VA programs and eligibility requirements
- Maintain accurate case records in secure federal systems
- Collaborate with multi-disciplinary teams to resolve complex cases
- Deliver exceptional customer service during weekend hours
Qualifications
- US citizenship required
- Bachelor's degree in related field or equivalent experience
- Minimum 2 years customer service or claims processing experience
- Strong knowledge of federal regulations and VA benefits
- Proficiency with Microsoft Office and case management software
- Ability to work independently during weekend shifts
- Valid Florida driver's license