Job Description
We are seeking a dedicated and detail-oriented Weekend Operations Specialist to join the City of Wichita's Department of Public Services. In this vital role, you will ensure that essential government services continue seamlessly during critical weekend hours. This is a unique opportunity to serve your community with pride while enjoying the stability, benefits, and career progression associated with public sector employment.
As part of our weekend operations team, you will serve as the first point of contact for residents accessing city facilities. You will manage front-line inquiries, process essential documentation, and maintain a welcoming and secure environment. If you are looking for a reliable weekend role that offers long-term growth potential within the government sector, we encourage you to apply.
Responsibilities
- Manage high-volume customer service inquiries via phone, email, and in-person during weekend shifts.
- Process and verify government applications, permits, and documentation with strict attention to detail and compliance.
- Update and maintain accurate records in internal government databases and physical filing systems.
- Assist visitors with navigating city facilities and direct them to the appropriate departments efficiently.
- Collaborate with weekday staff to ensure a smooth handover of ongoing projects and critical information.
- Adhere to all city policies, security protocols, and data privacy regulations at all times.
Qualifications
- High School Diploma or GED required; Associate’s degree or equivalent experience in public administration preferred.
- Minimum of 1 year of experience in customer service, administrative support, or government operations.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills with the ability to de-escalate difficult situations professionally.
- Ability to work independently and manage time effectively in a fast-paced, multi-tasking environment.
- Must be available to work every Saturday and Sunday, including holidays, as scheduled.