Job Description
Join the City of Virginia Beach's dedicated team as a Weekend Public Service Specialist! This vital role ensures seamless citizen services during weekend hours while supporting our city's operational excellence. You'll be the face of local government, delivering exceptional service to residents and visitors across multiple departments. Enjoy competitive pay, comprehensive benefits, and the satisfaction of serving your community during flexible weekend shifts. Ideal candidates thrive in dynamic environments and possess a passion for public service.
Responsibilities
- Provide in-person and telephone assistance to citizens regarding municipal services, permits, and regulations
- Process weekend applications for permits, licenses, and city services
- Coordinate emergency response protocols during off-hours
- Manage document scanning, filing, and record-keeping systems
- Collaborate with weekend law enforcement and emergency services teams
- Conduct facility inspections and report maintenance needs
- Update citizen service databases with accurate information
- Assist with weekend public events and community outreach initiatives
Qualifications
- High school diploma or GED required; associate's degree preferred
- Minimum 2 years customer service or public sector experience
- Proficiency with Microsoft Office Suite and municipal software systems
- Valid Virginia driver's license with clean record
- Ability to obtain government security clearance
- Exceptional communication and conflict resolution skills
- Flexibility to work rotating weekends (Friday-Sunday)
- Basic knowledge of Virginia Beach municipal codes and procedures