Job Description
Join California's premier public service team as a Weekend Public Service Specialist! This unique opportunity allows you to serve the San Jose community with flexible weekend hours while contributing to vital state government operations. Enjoy competitive pay, comprehensive benefits, and the satisfaction of making a direct impact on residents' lives. Perfect for students, parents, or professionals seeking work-life balance without sacrificing meaningful career growth.
Our modern downtown San Jose facility offers a collaborative environment with cutting-edge technology and dedicated mentorship. You'll gain invaluable experience in public administration while working alongside passionate professionals committed to excellence in citizen services.
Responsibilities
- Provide in-person and phone-based public assistance to San Jose residents on Saturdays and Sundays
- Process state benefit applications and documentation with 99% accuracy
- Utilize specialized state software systems to update citizen records and case files
- Coordinate with weekday teams for seamless service continuity and information sharing
- Conduct outreach events at community locations to promote state services
- Maintain strict confidentiality while handling sensitive citizen information
- Document service interactions and generate weekly performance reports
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or public administration experience
- Proficiency with Microsoft Office Suite and database systems
- Valid California Driver's License for occasional travel to community sites
- Bilingual English/Spanish certification or fluency required
- Ability to work independently with minimal supervision
- Background clearance through California State Personnel Board
- Flexibility to work rotating weekends and holidays