Job Description
Are you seeking a rewarding career with excellent benefits and the stability of the public sector? The Georgia State Government is currently accepting applications for our Weekend Shift Technical Support Specialist role in Atlanta.
Join a team dedicated to serving the citizens of Georgia. We offer a competitive salary, comprehensive health coverage, and a robust pension plan. This is a unique opportunity to work during the weekend to ensure state operations run smoothly while enjoying the rest of your week off.
Why Join Us?
- Unmatched Benefits Package: Health, Dental, Vision, and Life Insurance.
- Retirement Security: State pension plan and 401(k) matching.
- Work-Life Balance: Enjoy your weekdays off with a fixed weekend schedule.
- Professional Growth: Ongoing training and clear career advancement paths.
Responsibilities
- Provide Technical Support: Troubleshoot hardware and software issues for state employees during weekend operations.
- Incident Management: Log and prioritize IT service tickets within the government tracking system.
- System Maintenance: Perform routine checks and updates on local area networks (LAN) and servers.
- User Assistance: Guide staff through software applications and resolve access issues.
- Security Compliance: Adhere to strict state cybersecurity protocols and data privacy regulations.
- Hardware Support: Assist in the deployment and repair of office equipment and peripherals.
Qualifications
- Education: High School Diploma or GED equivalent required; Associate’s degree in IT or related field preferred.
- Experience: Minimum of 2 years of IT support or help desk experience.
- Availability: Must be available to work weekends (Friday, Saturday, or Sunday).
- Skills: Proficiency in Windows and Microsoft Office Suite; familiarity with ticketing systems (e.g., ServiceNow) is a plus.
- Communication: Excellent verbal and written communication skills for interacting with diverse staff.
- Reliability: Must pass a background check and drug screening as per state requirements.