Job Description
Join New York's premier public service team as a Weekend Claims Specialist. This critical role ensures uninterrupted access to unemployment benefits for New Yorkers working non-traditional hours. You'll be the frontline voice for our community, processing claims with precision and compassion while maintaining the highest standards of service excellence.
We offer comprehensive benefits including health insurance, retirement plans, and paid time off. Your weekend schedule (Saturday/Sunday) provides work-life balance while serving the public during peak demand periods.
Responsibilities
- Process unemployment insurance claims with 95% accuracy during weekend shifts
- Provide exceptional customer service via phone and digital channels
- Utilize specialized systems to verify eligibility and documentation
- Collaborate with weekday teams for seamless claim continuity
- Maintain strict compliance with state regulations and security protocols
- Generate weekly performance reports for department leadership
- Participate in quarterly training on policy updates
Qualifications
- Associate degree or equivalent experience in public administration
- 2+ years customer service or claims processing experience
- Proficiency with government databases and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Clear communication skills in English and Spanish preferred
- Valid New York State driver's license (if required for field duties)
- Pass background check including fingerprinting
- Weekend availability mandatory (Sat/Sun 8AM-4PM)