Job Description
Join the Social Security Administration as an Administrative Specialist and serve the Jacksonville community with integrity and purpose. This pivotal role supports our mission to deliver critical benefits to Americans nationwide through efficient administrative operations. You'll be part of a dedicated team ensuring seamless service delivery while upholding the highest standards of federal compliance and customer care. Enjoy competitive benefits, professional development opportunities, and the pride of serving your nation.
Responsibilities
- Manage and process complex benefit applications with 99% accuracy
- Coordinate with federal agencies and community partners to resolve client inquiries
- Maintain confidential records using secure federal databases (e.g., SSA-MSR)
- Prepare detailed reports for regional leadership and congressional stakeholders
- Train staff on administrative procedures and federal compliance protocols
- Optimize workflow processes to reduce processing times by 15% quarterly
Qualifications
- Bachelor's degree in Public Administration or related field
- 3+ years federal administrative experience
- Proficiency with SF-50, SF-52, and federal HR systems
- Active security clearance or ability to obtain within 90 days
- Advanced knowledge of SSA policies and benefit regulations
- Exceptional written communication skills for congressional correspondence