Job Description
Are you looking for a meaningful career in public safety? The City of Plano Public Safety Department is currently seeking a dedicated Dispatcher Trainee to join our elite emergency communications team. In this pivotal role, you will be the voice of assistance for our community, managing high-stakes situations with composure and precision.
We offer a remote-friendly hybrid work environment, competitive benefits, and a clear path for professional growth. If you possess strong communication skills and a desire to serve, we want to hear from you.
Responsibilities
- Receive and Process Calls: Answer incoming emergency and non-emergency calls with empathy and accuracy, prioritizing information for rapid response.
- Dispatch Operations: Coordinate the response of police, fire, and EMS units using Computer-Aided Dispatch (CAD) systems.
- Database Management: Maintain accurate, up-to-date records of incidents, arrests, and status checks in the department's database.
- Monitor Systems: Continuously monitor radio frequencies, CCTV, and alarm systems to detect and report suspicious activities.
- Public Assistance: Provide instructions to the public during emergencies, including fire safety and first aid guidance.
- Crisis Support: Assist callers in distress, de-escalate volatile situations, and connect individuals with appropriate resources.
Qualifications
- Education: High school diploma or GED required; completion of a Public Safety Dispatcher training program is a plus.
- Communication: Exceptional verbal and written communication skills; ability to convey complex information clearly and concisely.
- Typing Skills: Minimum typing speed of 40 WPM with high accuracy.
- Stress Management: Ability to remain calm, focused, and professional under extreme pressure and high-volume call loads.
- License: Valid driver’s license and a clean driving record.
- Technical Proficiency: Basic computer skills and willingness to learn new software systems.