Job Description
Join our dynamic team at the Texas Department of Motor Vehicles in Corpus Christi and become the face of public service excellence! We're seeking a dedicated DMV Customer Service Representative to deliver exceptional experiences to residents across the Coastal Bend. As a key member of our operations, you'll handle vehicle registrations, driver's license inquiries, and process critical documentation with precision and professionalism. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment that values your growth. Your role directly impacts community safety and mobility—make a difference every day!
Responsibilities
- Process vehicle registrations, title transfers, and license renewals with 99% accuracy
- Provide expert guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Maintain strict compliance with Texas transportation laws and security protocols
- Collaborate with law enforcement agencies and insurance providers on verification cases
- Train on new DMV systems and procedural updates quarterly
- Contribute to process improvements to reduce wait times by 15% annually
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in government or regulated industry
- Proficiency in DMV-specific software and Microsoft Office Suite
- Bilingual proficiency in English/Spanish (required)
- Valid Texas driver's license with clean driving record
- Ability to pass federal background check and fingerprinting
- Exceptional problem-solving skills for complex documentation scenarios
- Ability to work rotating weekends and holidays during peak seasons