Job Description
Join a Mission-Critical Team Serving the Federal Government
Are you looking for a stable career with a top-tier federal contractor? We are currently seeking a dedicated Federal Customer Service Representative to join our secure facility in downtown Dallas. This is a unique opportunity to work on high-impact projects supporting national defense and public administration while enjoying a consistent weekend schedule.
As a key member of our team, you will serve as the first point of contact for veterans and citizens, ensuring that critical inquiries are resolved with the utmost professionalism and efficiency. If you value stability, purpose, and a clear work-life balance, we want to hear from you.
Why You Should Apply:
- Mission-Driven Work: Contribute to projects that directly impact the federal government and the community.
- Weekend Schedule: Enjoy your weekdays free! This role operates on a Saturday & Sunday schedule.
- Competitive Benefits: Comprehensive health coverage, 401(k) matching, and generous paid time off.
- Professional Growth: Clear pathways for advancement within a stable federal contracting environment.
Responsibilities
- Manage High-Volume Inquiries: Receive and respond to a high volume of incoming calls, emails, and written correspondence regarding federal programs and services.
- Ensure Compliance: Adhere strictly to federal regulations, FAR (Federal Acquisition Regulation), and agency-specific policies during all interactions.
- Data Integrity: Accurately input and update customer information into secure federal databases and case management systems.
- Issue Resolution: Troubleshoot basic service issues and escalate complex problems to senior supervisors in a timely manner.
- Customer Advocacy: Act as a liaison between the agency and the public, ensuring a positive and professional experience for every caller.
- Team Collaboration: Participate in weekly team briefings and training sessions to stay updated on policy changes.
Qualifications
- U.S. Citizenship: Must be a U.S. Citizen. Non-citizens are not eligible for this role.
- Weekend Availability: Must be available to work weekends, specifically Saturdays and Sundays, on a rotating or fixed schedule.
- Security Clearance: Ability to pass a background check and obtain a Public Trust or Secret clearance.
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Minimum 1 year of experience in customer service, call center operations, or administrative support.
- Technical Skills: Proficiency in Microsoft Office Suite and ability to learn new federal software systems quickly.
- Communication: Exceptional verbal and written communication skills with a focus on diplomacy and confidentiality.