Job Description
Are you seeking a stable and rewarding opportunity within the federal sector with a flexible weekend schedule? Apex Federal Solutions is currently hiring dedicated Customer Service Specialists to support key federal agency initiatives in Raleigh, NC. This is a high-impact role offering the chance to work with a prestigious government contractor while enjoying a balanced work-life schedule.
We are looking for detail-oriented professionals who can manage sensitive information and provide exceptional service to federal personnel. If you are ready to advance your career in government contracting, apply today.
Responsibilities
- Manage High-Volume Communications: Handle a high volume of inbound and outbound calls and emails for federal clients during weekend shifts.
- Process Sensitive Data: Accurately input and verify sensitive information, documentation, and requests while adhering to strict federal security protocols.
- Client Support: Assist federal employees and the public with inquiries regarding agency services, benefits, and procedures.
- Database Management: Maintain accurate, up-to-date records in internal case management systems and CRM platforms.
- Compliance & Reporting: Ensure all work is performed in strict accordance with company policies and federal regulations.
- Issue Resolution: Troubleshoot common service issues and escalate complex problems to senior leads when necessary.
Qualifications
- U.S. Citizenship: Must be a U.S. citizen and eligible to obtain a government security clearance (depending on role level).
- Education: High school diploma or GED equivalent is required; Associate’s degree or bachelor’s degree preferred.
- Experience: Minimum of 1-2 years of experience in customer service, administrative support, or call center operations.
- Schedule Availability: Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software quickly.
- Communication: Strong verbal and written communication skills with a professional demeanor.