Job Description
Are you looking to launch a rewarding career in the public sector? Federal Solutions Network is seeking motivated Entry-Level Federal IT Support Specialists to join our team in Raleigh, North Carolina. We offer competitive compensation and an exceptional benefits package, including comprehensive health coverage, generous PTO, and retirement plans.
As a member of our team, you will play a crucial role in maintaining the technological infrastructure of federal agencies. We prioritize professional development, offering paid training and clear pathways for advancement within the government contracting sector.
Why Apply?
- Excellent benefits and job security
- Opportunity for federal certification sponsorship
- Modern work environment in the Research Triangle Park
Responsibilities
- Provide Tier 1 and Tier 2 technical support for federal government employees, including hardware troubleshooting, software installation, and network connectivity issues.
- Manage user accounts, permissions, and security protocols in compliance with federal standards (FISMA).
- Monitor system performance and log incidents in the Service Desk ticketing system.
- Assist in the deployment of new hardware and software updates across various agency locations.
- Collaborate with senior engineers to resolve complex technical challenges and improve system efficiency.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology, Computer Science, or a related field is preferred.
- Basic understanding of computer hardware components, operating systems (Windows 10/11), and networking concepts.
- Strong problem-solving skills and the ability to communicate technical information to non-technical users clearly.
- Must be a U.S. Citizen and willing to undergo a federal background investigation and security clearance process.
- Experience with Help Desk software (e.g., ServiceNow, JIRA) is a plus but not mandatory for entry-level candidates.