Job Description
Are you looking to launch a stable career in public service?
The City of Tucson is seeking a dedicated and friendly Entry-Level Government Customer Service Representative to join our team. We provide comprehensive training, so no prior experience is required—just a strong work ethic and a passion for helping our community.
In this pivotal role, you will serve as the first point of contact for thousands of residents, ensuring they receive accurate information and exceptional service. We value diversity and offer a supportive environment where you can grow professionally.
Responsibilities
- Respond to a high volume of incoming calls, emails, and in-person inquiries regarding city services, permits, and policies.
- Process applications and forms for various city programs with high accuracy and attention to detail.
- Update and maintain accurate customer records in our internal database systems.
- Direct callers to the appropriate department or staff member to resolve issues efficiently.
- Collaborate with the administrative team to streamline office operations and improve public service delivery.
- Assist in special projects and community outreach events as needed.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills with a professional demeanor.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to multi-task and prioritize tasks in a fast-paced environment.
- Reliable transportation and valid driver's license (may be required for some duties).