Job Description
Join our mission-critical team at the Federal Technology Services Agency in San Francisco! We're seeking passionate entry-level IT professionals to support federal infrastructure and digital transformation initiatives. This role offers unparalleled training, career advancement opportunities, and the chance to serve the public while building technical expertise in a collaborative environment.
Our comprehensive benefits package includes federal health insurance, retirement plans, student loan assistance, and professional development stipends. Work in a state-of-the-art facility in downtown San Francisco with flexible scheduling options.
Responsibilities
- Provide Tier 1 technical support for federal systems including hardware, software, and network troubleshooting
- Assist with cybersecurity monitoring and incident documentation
- Support data migration projects between federal agency systems
- Document IT procedures and create user training materials
- Collaborate with senior staff on system upgrades and compliance initiatives
- Participate in cross-agency technology task forces
Qualifications
- Associate's degree in IT, Computer Science, or related field (Bachelor's preferred)
- 0-2 years of experience in IT support or helpdesk environments
- CompTIA Security+ or Network+ certification (or willingness to obtain within 6 months)
- Proficiency with Windows OS, Active Directory, and cloud platforms (Azure/AWS)
- Ability to obtain and maintain federal security clearance
- Strong written communication skills for technical documentation
- U.S. citizenship required