Job Description
Join the State of California as an Entry Level IT Support Specialist!
Are you a motivated individual seeking a stable, rewarding career in public service? The State of California is currently hiring for Entry Level IT Support positions in San Jose. This is an excellent opportunity for recent graduates or career changers to launch a professional career with comprehensive benefits, job security, and the chance to make a real difference in our community.
We are looking for candidates who are eager to learn, possess a strong work ethic, and are ready to contribute to our dynamic IT team.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, configure, and troubleshoot computer workstations, laptops, and peripheral devices.
- Maintain accurate records of all help desk requests and incidents in the ticketing system.
- Assist in the deployment and maintenance of hardware and software inventory.
- Collaborate with senior technicians to resolve complex technical issues.
- Conduct routine data entry and document management tasks to ensure compliance with state regulations.
Qualifications
- High School Diploma or GED equivalent required; Associate’s degree in Computer Science or related field is a plus.
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) and operating systems.
- Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
- Willingness to obtain a government security clearance (background check required).
- Ability to work independently as well as part of a team in a fast-paced environment.
- Detail-oriented approach to problem-solving and data accuracy.