Job Description
Are you ready to launch a stable, impactful career in public service?
Apex Government Solutions is currently seeking Entry Level IT Support Specialists to join our growing team in Indianapolis, Indiana. We connect top talent with rewarding opportunities within the Federal and State government sectors. If you are looking for a role that offers long-term security, excellent benefits, and the chance to make a difference, this is the perfect opportunity for you.
As an Entry Level IT Support Specialist, you will be the first line of defense for government agencies, ensuring that critical systems run smoothly and employees have the technical assistance they need to succeed.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for federal and state agency employees.
- Manage and maintain hardware inventory, including laptops, printers, and mobile devices.
- Install, configure, and troubleshoot operating systems (Windows, Linux) and essential software applications.
- Ensure strict compliance with federal information security protocols and data privacy regulations.
- Document all technical issues and resolutions in the Help Desk ticketing system to maintain accurate records.
- Assist in network troubleshooting to minimize downtime for government operations.
Qualifications
- US Citizenship is required for this position (mandatory for Federal clearance).
- High School Diploma or GED required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Strong problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to pass a background investigation and obtain a security clearance.
- Must be detail-oriented and able to work in a fast-paced, deadline-driven environment.