Job Description
Are you looking to launch a stable, rewarding career in public service? The State of California is seeking a detail-oriented IT Support Specialist I to join our dynamic team in San Diego. As an entry-level government professional, you will play a crucial role in maintaining our technology infrastructure and ensuring our employees have the tools they need to serve the public efficiently. This is an excellent opportunity for recent graduates or career changers to gain valuable experience within a large-scale government organization.
We offer competitive benefits, including comprehensive health insurance, a robust pension plan, and ample opportunities for professional growth. If you are passionate about technology and want to make a tangible impact in your community, we encourage you to apply.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and in-person assistance.
- Perform basic troubleshooting of hardware, software, and network connectivity issues.
- Assist in the installation, configuration, and maintenance of desktop computers, printers, and peripherals.
- Manage IT asset inventory and prepare documentation for service requests and ticket resolution.
- Collaborate with senior IT staff to resolve complex technical challenges and participate in system upgrades.
- Conduct routine system checks to ensure operational stability and security compliance.
Qualifications
- High school diploma or GED equivalent is required; an Associate’s degree in Information Technology or related field is preferred.
- Basic knowledge of computer hardware, operating systems (Windows/Linux), and office productivity software.
- Strong customer service skills with the ability to communicate technical concepts to non-technical users clearly.
- Ability to work independently, prioritize tasks effectively, and meet deadlines in a fast-paced environment.
- Must be a U.S. Citizen or Permanent Resident eligible for federal employment.
- Willingness to obtain necessary security clearances as required by the department.