Job Description
Join a Stable Future in Technology
Are you looking for a stable career path with room to grow? Join our elite team as an Entry Level IT Support Specialist. We are a premier federal contractor dedicated to delivering cutting-edge technology solutions to government agencies. We are currently seeking motivated individuals to join our growing San Francisco office. This is a fantastic opportunity for recent graduates or career changers looking to break into the IT industry without requiring prior experience. We provide comprehensive on-the-job training and mentorship to ensure your success.
Why Join Us?
- Stable Employment: Work with a reputable government contractor with a track record of long-term stability.
- Professional Growth: Clear pathways for promotion into Senior Systems Administration and Network Engineering roles.
- Comprehensive Benefits: Health, dental, vision, and 401(k) matching.
- Modern Environment: Work in a collaborative, innovative office in the heart of San Francisco.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of computer systems, printers, and peripherals.
- Maintain accurate and detailed records of all helpdesk tickets and user interactions in our ticketing system.
- Collaborate with senior IT staff to diagnose complex technical challenges and implement solutions.
- Participate in regular system upgrades, security patching, and user onboarding activities.
- Deliver exceptional customer service to internal staff, acting as a technical advisor.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or IT is a plus but not required).
- Basic computer literacy and familiarity with operating systems (Windows/macOS).
- Strong problem-solving skills and a keen attention to detail.
- Excellent written and verbal communication skills.
- Willingness to learn new technologies and complete mandatory training programs.
- Ability to work effectively in a team-oriented environment.