Job Description
Join a Mission-Driven Organization & Secure Your Future!
Are you looking for a stable career with excellent benefits? The District of Columbia Department of Technology Services is seeking a dedicated Entry Level IT Support Specialist to join our dynamic team. This is an incredible opportunity to launch your career in government technology while serving the community of Washington DC and surrounding areas in Virginia.
We offer a comprehensive benefits package including health insurance, generous pension plans, flexible work schedules, and ample opportunities for professional growth. If you are eager to learn and ready to contribute to a state-of-the-art infrastructure, apply today!
Why Choose DC Government?
- Excellent Benefits: Comprehensive medical, dental, and vision coverage.
- Retirement Security: Defined Benefit Pension Plan.
- Work-Life Balance: Flexible hours and telework options.
- Professional Development: Paid training and tuition reimbursement.
Responsibilities
- Provide Tier 1 support to government employees regarding hardware, software, and network issues.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Monitor system performance and troubleshoot connectivity problems in a secure government environment.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to implement new technology solutions and security protocols.
- Conduct user training sessions to improve technology literacy across the agency.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Experience: No prior professional experience required; entry-level candidates with internships are encouraged to apply.
- Technical Skills: Basic knowledge of Windows operating systems, Microsoft Office Suite, and networking concepts.
- Soft Skills: Strong problem-solving abilities and excellent customer service skills.
- Communication: Ability to communicate complex technical information clearly to non-technical staff.
- Citizenship: Must be a U.S. Citizen or possess the legal right to work in the United States.