Job Description
Are you looking to launch a stable and rewarding career in public service?
The Illinois Department of Pensions and Retirement is currently seeking a motivated Entry Level Pension Administrator to join our dynamic team in Chicago, IL. In this role, you will play a vital part in ensuring the financial security of retired state employees and managing critical pension plan data. We offer a hybrid work environment, allowing you to enjoy the flexibility of remote work while maintaining a strong connection to our headquarters.
As a government employee, you will benefit from comprehensive health coverage, a robust retirement plan, and a clear pathway for professional growth within the public sector.
Responsibilities
- Process and Review Pension Applications: Accurately review incoming pension benefit requests, verifying eligibility and ensuring all required documentation is complete according to state regulations.
- Customer Service & Inquiries: Serve as the primary point of contact for retirees and beneficiaries via phone, email, and in-person, answering questions regarding pension calculations and status updates.
- Data Management & Entry: Maintain and update confidential pension records in the state’s secure database, ensuring high levels of data integrity and compliance with privacy laws.
- Benefit Calculations: Perform basic actuarial calculations and verify benefit amounts to ensure retirees receive their entitled payments accurately and on time.
- Compliance Reporting: Assist in the preparation of monthly and quarterly reports regarding pension fund status and administrative compliance.
- Process Improvement: Identify workflow inefficiencies in the pension processing unit and suggest improvements to enhance service delivery for the public.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Finance, Accounting, Public Administration, or a related field is preferred.
- Experience: No prior professional experience required; we are looking for entry-level candidates with a strong aptitude for numbers and detail-oriented work.
- Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is essential. Familiarity with database management systems is a plus.
- Soft Skills: Excellent communication skills, patience, and the ability to handle sensitive information with the utmost confidentiality.
- Requirements: Must be a US citizen and able to pass a background check and drug screening.