Job Description
Join the Social Security Administration's Jacksonville office as a Federal Administrative Specialist and become a vital part of our mission to deliver critical benefits to millions of Americans. This role offers unparalleled job security, comprehensive benefits, and the opportunity to make a direct impact in your community. We're seeking a detail-oriented professional to support our operations in a dynamic federal environment.
Responsibilities
- Manage and process complex benefit applications with precision and adherence to federal regulations
- Provide exceptional customer service via phone, email, and in-person inquiries
- Maintain accurate electronic and physical records using agency-specific systems
- Coordinate cross-functional projects and workflow optimization initiatives
- Prepare detailed reports and correspondence for senior leadership review
- Train and mentor new staff on administrative procedures and compliance standards
Qualifications
- Bachelor's degree in Business Administration, Public Administration, or related field
- Minimum 2 years of administrative experience in a regulated environment
- Proficiency with Microsoft Office Suite and federal database systems
- Strong knowledge of privacy regulations (HIPAA, FERPA)
- Ability to obtain and maintain a federal security clearance
- Exceptional written and verbal communication skills
- Proven experience with records management protocols