Job Description
Join the Social Security Administration as a Federal Administrative Specialist in Louisville, KY. This vital role supports our mission to deliver critical services to millions of Americans. We offer competitive benefits, professional development, and a stable federal career with meaningful impact. Work in a collaborative environment where your organizational skills directly support citizens' financial security and well-being.
Responsibilities
- Manage and maintain confidential case files and electronic records for Social Security benefits
- Process administrative tasks including data entry, document scanning, and workflow coordination
- Respond to constituent inquiries via phone, email, and in-person with exceptional professionalism
- Coordinate with internal departments to ensure accurate benefit calculations and processing
- Prepare routine reports and correspondence using federal formatting standards
- Support compliance with federal regulations and agency policies
- Train and mentor new administrative staff on systems and procedures
Qualifications
- U.S. citizenship required
- Minimum 2 years of administrative experience in a professional environment
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong attention to detail with ability to handle confidential information
- Excellent written and verbal communication skills
- Ability to multitask and prioritize in a fast-paced federal setting
- Experience with electronic records management systems preferred
- Pass background investigation and security clearance