Job Description
Join the Social Security Administration's Baltimore headquarters as a Federal Administrative Specialist and become a vital part of America's most trusted agency. We're seeking a detail-oriented professional to support our mission of delivering critical benefits to millions of Americans. Enjoy competitive federal benefits, career advancement opportunities, and a collaborative environment in a secure federal facility.
Responsibilities
- Manage confidential case files and maintain accurate electronic/digital records using SSA's proprietary systems
- Process benefit applications with precision, ensuring compliance with federal regulations and policies
- Provide exceptional customer service via phone, email, and in-person inquiries from beneficiaries and stakeholders
- Coordinate cross-departmental communications and document workflows using Microsoft Office Suite
- Generate statistical reports and data summaries for leadership review and decision-making
- Assist in training new staff on administrative procedures and agency protocols
- Support audits by maintaining organized documentation and responding to compliance requests
Qualifications
- U.S. Citizenship (federal employment requirement)
- Minimum 2 years of administrative experience in a professional setting
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Strong attention to detail with proven record of error-free documentation
- Ability to handle confidential information with discretion and integrity
- Excellent written and verbal communication skills
- Ability to pass federal background investigation
- Preferred: Experience with federal systems (e.g., eOPF, HRIS) or SSA-specific software