Job Description
Join the Social Security Administration in Mesa, Arizona as a Federal Administrative Specialist and make a direct impact on citizens' lives. This critical role supports our mission to deliver quality service to the American public while maintaining federal compliance and operational excellence. You'll work in a dynamic environment where your organizational skills contribute to the integrity of our programs.
Responsibilities
- Manage case files and maintain accurate federal records in compliance with SSA regulations
- Process benefit applications and claims with meticulous attention to detail
- Provide exceptional customer service via phone, email, and in-person interactions
- Coordinate administrative workflows including scheduling, correspondence, and reporting
- Utilize federal databases (e.g., SSA systems) for data entry and verification
- Support office operations through supply management and equipment maintenance
- Collaborate with cross-functional teams to ensure seamless service delivery
Qualifications
- U.S. citizenship required (federal mandate)
- Minimum 2 years administrative experience in government or regulated industry
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- Knowledge of federal records management protocols
- Ability to obtain and maintain Public Trust security clearance
- Strong written and verbal communication skills
- Experience with case management systems or similar platforms
- Ability to pass pre-employment background check