Job Description
Join the Social Security Administration's Portland office as a Federal Administrative Specialist. Be part of a mission-driven team delivering critical services to Oregonians. Enjoy competitive federal benefits, professional development opportunities, and a supportive work environment in the heart of Portland.
Responsibilities
- Manage and process complex federal benefit applications with precision and compliance
- Provide exceptional customer service via phone, email, and in-person inquiries
- Maintain accurate digital and physical records using federal systems (e.g., SSA-MSR)
- Coordinate cross-departmental communications and document workflows
- Analyze data trends and prepare performance reports for leadership review
- Support agency outreach initiatives through community engagement activities
Qualifications
- Bachelor's degree in Public Administration, Business, or related field
- Minimum 3 years administrative experience in federal/state/local government
- Proficiency in Microsoft Office Suite and federal databases (e.g., SharePoint)
- US citizenship and ability to pass federal background investigation
- Strong written and verbal communication skills
- Experience with FOIA requests and records management protocols
- Knowledge of SSA policies and procedures preferred