Job Description
Join the Social Security Administration as a Federal Benefits Specialist in Oakland, CA. We're seeking dedicated professionals to deliver critical federal services to our community. This full-time position offers competitive federal benefits, career advancement opportunities, and the chance to make a tangible impact on citizens' lives. Located in the vibrant Bay Area, our Oakland office provides a collaborative environment with flexible work arrangements and comprehensive training.
As a key member of our team, you'll process complex benefit claims, provide expert guidance to applicants, and ensure compliance with federal regulations. We value integrity, public service, and attention to detail. If you're passionate about serving the public and want to build a rewarding career in federal service, apply today.
Responsibilities
- Process and adjudicate Social Security retirement, disability, and survivor benefits claims
- Conduct comprehensive interviews with applicants to verify eligibility documentation
- Explain complex federal benefit programs and eligibility requirements to the public
- Maintain accurate case records and ensure compliance with SSA policies and procedures
- Collaborate with medical professionals and legal representatives to resolve disputed claims
- Utilize automated systems to track case status and update claim information
- Participate in continuous training to stay current on federal regulations and program updates
Qualifications
- U.S. citizenship required
- Bachelor's degree in Public Administration, Social Work, or related field
- Minimum 2 years experience in benefits administration or customer service
- Proficiency with Microsoft Office Suite and case management systems
- Strong analytical skills to interpret complex regulations and documentation
- Excellent communication skills for explaining technical information to diverse audiences
- Ability to handle sensitive information with confidentiality and discretion
- Pass background investigation and security clearance