Job Description
Join the Social Security Administration in Baltimore as a Federal Claims Representative and make a direct impact on Americans' lives. We're seeking dedicated professionals to process Social Security claims with precision and compassion. Enjoy competitive federal benefits, career advancement opportunities, and a supportive team environment. Help secure financial stability for vulnerable populations while building a stable government career.
Responsibilities
- Review and process complex Social Security retirement, disability, and survivor claims
- Conduct detailed interviews with claimants to gather accurate medical and financial information
- Analyze medical evidence and vocational documentation to determine eligibility
- Explain federal regulations and benefits to claimants and legal representatives
- Maintain accurate case records in federal systems while ensuring compliance with SSA policies
- Collaborate with medical consultants and legal teams on complex cases
- Adhere to strict federal privacy and data security protocols
Qualifications
- U.S. citizenship required
- Bachelor's degree or 3 years of relevant experience
- Experience in customer service or case management preferred
- Knowledge of federal regulations (SSDI/SSI) beneficial
- Ability to analyze complex medical documentation
- Strong written and verbal communication skills
- Proficiency with case management software
- Ability to obtain and maintain federal security clearance