Job Description
Join the Social Security Administration as a Federal Claims Specialist in Indianapolis and serve Americans with integrity and purpose. This critical role involves processing complex retirement, disability, and survivor claims while ensuring compliance with federal regulations. We offer competitive benefits, career advancement opportunities, and the chance to make a direct impact on citizens' lives. Our Indianapolis office provides a collaborative environment with robust training programs and modern facilities.
Responsibilities
- Review and process complex Social Security claims with 99% accuracy
- Conduct thorough interviews and document case histories
- Apply federal laws (Title II, XVI) and policy guidelines consistently
- Collaborate with medical and legal teams for complex cases
- Maintain secure case files and ensure data privacy compliance
- Provide exceptional customer service to claimants and stakeholders
- Contribute to process improvement initiatives
Qualifications
- Bachelor's degree in Public Administration, Social Work, or related field
- Minimum 2 years' experience in claims processing or customer service
- Strong knowledge of federal regulations and procedures
- Excellent analytical and problem-solving abilities
- Proficiency in SSA claims processing systems (e.g., MAXIS)
- Ability to handle sensitive information with discretion
- Strong written and verbal communication skills