Job Description
Are you looking for a meaningful career supporting federal missions in Kansas City? Apex Federal Solutions is seeking a dedicated Part-Time Federal IT Support Specialist to join our dynamic team. In this role, you will ensure the reliability and security of our clients' technological infrastructure while enjoying a flexible work-life balance. We pride ourselves on a collaborative culture, competitive compensation, and the opportunity to work on high-impact government projects.
Why Join Us?
- Flexible Part-Time Schedule
- Competitive Hourly Rate ($25 - $35/hr)
- Professional Development Opportunities
- Critical Mission Work
Responsibilities
- Provide Tier 2 technical support for federal employees via phone, email, and remote desktop.
- Log, track, and resolve helpdesk tickets in our ITSM software to meet strict SLAs.
- Configure, deploy, and troubleshoot hardware, software, and network peripherals.
- Ensure all IT assets comply with federal security policies and compliance standards.
- Maintain accurate inventory records and perform regular system audits.
- Collaborate with the security team to identify and mitigate potential vulnerabilities.
- Assist in the setup of new workstations and user accounts for incoming personnel.
Qualifications
- Must be a U.S. Citizen and eligible for a Public Trust clearance (or willingness to undergo background check).
- High School Diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Minimum of 2 years of experience in IT support, helpdesk, or government contracting.
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Excellent communication skills with the ability to explain technical issues to non-technical users.
- Ability to work part-time hours (approx. 20-25 hours per week) on-site in Kansas City.