Job Description
Are you looking for a stable, long-term career with a leading federal contractor?
Apex Government Solutions is currently hiring immediately for a dedicated Federal IT Support Specialist in Charlotte, NC. Join a team that values stability, technical excellence, and employee growth. We offer competitive salaries, comprehensive benefits, and the opportunity to work on mission-critical federal projects.
Why Join Us?
- Stable, long-term employment with a top-tier government contractor.
- Comprehensive health, dental, and vision insurance.
- 401(k) matching and retirement planning.
- Generous paid time off and holiday schedule.
- Professional development and training opportunities.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for federal employees, including hardware, software, and network troubleshooting.
- Manage and maintain help desk ticketing systems (e.g., ServiceNow) to ensure rapid resolution of user issues.
- Install, configure, and upgrade operating systems and application software on desktops and laptops.
- Ensure compliance with federal security protocols and ITIL best practices.
- Conduct regular system audits and hardware inventory management.
- Collaborate with network engineering teams to resolve complex connectivity issues.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent military/technical experience).
- Active Secret or Top Secret Security Clearance is highly preferred.
- 3+ years of experience in IT support, help desk, or system administration.
- Strong knowledge of Microsoft Office Suite and Windows Server environments.
- Excellent problem-solving skills and ability to communicate technical concepts to non-technical users.
- Ability to work in a fast-paced, deadline-driven government contracting environment.