Job Description
Are you seeking a stable career with a leading federal contractor? Apex Federal Solutions is currently hiring a dedicated IT Support Specialist to join our growing team in Tucson, AZ. We pride ourselves on delivering top-tier technology solutions to the federal government and offer a competitive weekly pay structure, comprehensive benefits, and a clear path for career advancement.
As an IT Specialist, you will serve as the first point of contact for technical support, ensuring our federal clients receive seamless service. This is an excellent opportunity to work in a dynamic environment with a focus on security, efficiency, and employee satisfaction.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to federal agency employees via phone, email, and in-person.
- Configure, install, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Manage and maintain the Local Area Network (LAN), ensuring high availability and security compliance.
- Document all IT incidents, resolutions, and configurations in the Service Desk Management system.
- Conduct regular hardware and software audits to ensure adherence to federal standards.
- Collaborate with senior engineers to implement new technology solutions and upgrades.
- Maintain strict adherence to IT security protocols and NIST compliance standards.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or related field; Bachelor’s degree preferred.
- A minimum of 2-4 years of experience in IT support or help desk operations.
- Active Secret Security Clearance or the ability to obtain one.
- Strong knowledge of Microsoft Windows and Office 365 suite.
- Experience with ticketing systems (e.g., ServiceNow, Remedy) is highly desirable.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work flexible hours, including occasional overtime or on-call rotation.