Job Description
Are you a detail-oriented IT professional seeking a stable career with a prestigious federal agency? U.S. Federal Services Group is currently hiring a Federal IT Support Specialist to join our dynamic team in New York. We pride ourselves on offering competitive weekly pay and an extensive benefits package, including comprehensive health coverage, dental, vision, and a robust retirement plan. If you are passionate about serving the public sector and maintaining critical infrastructure, we want to hear from you.
Why Join Us?
- Weekly Paychecks: Get paid on time, every time.
- Excellent Benefits: Medical, dental, and vision insurance starting day one.
- Career Growth: Clear pathways for advancement within the federal sector.
- Work-Life Balance: Supportive environment with flexible scheduling options.
Responsibilities
- Provide Tier 2 technical support for federal government networks and legacy systems.
- Configure, maintain, and troubleshoot hardware, software, and peripheral devices.
- Ensure strict compliance with federal security standards, FIPS, and NIST protocols.
- Document technical issues, resolutions, and system configurations accurately in the helpdesk database.
- Collaborate with cross-functional teams to optimize IT workflows and user experience.
- Perform regular system backups, patch management, and disaster recovery testing.
- Conduct security awareness training for federal staff members.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 2-3 years of experience in IT support or system administration within a government or enterprise environment.
- Familiarity with Federal Information Processing Standards (FIPS) and cybersecurity best practices.
- Strong knowledge of Windows Server, Active Directory, and cloud platforms (Azure/AWS).
- Excellent problem-solving skills and the ability to work effectively in a fast-paced, deadline-driven environment.
- Ability to obtain a favorable background investigation and security clearance.