Job Description
Join the esteemed U.S. Department of Veterans Affairs as a Federal Medical Support Specialist at our Detroit VA Medical Center. This weekend-shift position offers the unique opportunity to serve our nation's heroes while enjoying competitive benefits and a stable career path. We seek a dedicated professional to ensure seamless healthcare operations during weekend hours, directly impacting veterans' lives through exceptional administrative support.
As a key member of our healthcare team, you'll work in a mission-driven environment where your contributions directly support veterans' access to care. The position requires weekend availability (Saturday/Sunday) with occasional holiday coverage. Enjoy federal employee benefits including health insurance, retirement plans, and paid leave.
Responsibilities
- Manage patient scheduling and registration systems ensuring accurate data entry in VISTA electronic health records
- Coordinate weekend patient flow across multiple clinical departments including emergency services and specialty clinics
- Process and verify veterans' eligibility for VA healthcare benefits using federal databases
- Serve as primary weekend liaison between patients, providers, and support staff for urgent care coordination
- Maintain strict compliance with HIPAA regulations and VA privacy policies for all patient information
- Generate weekend operational reports for leadership review and process improvement initiatives
- Provide exceptional customer service to veterans and their families during weekend hours
Qualifications
- High school diploma or equivalent with minimum 2 years healthcare administrative experience
- Proficiency in VISTA/CPRS systems or similar electronic health record platforms
- Valid U.S. driver's license and ability to travel between VA facilities if required
- Ability to work independently during weekend shifts with minimal supervision
- Expert knowledge of HIPAA and VA patient privacy regulations
- Experience with veterans' healthcare systems and TRICARE/CHAMPVA programs preferred
- Ability to obtain and maintain VA background clearance