Job Description
Are you a detail-oriented professional with a passion for public service? Jacksonville Federal Benefits Administration is seeking a dedicated Pension Plan Specialist to join our night shift team. In this pivotal role, you will ensure the accurate and timely processing of federal pension applications and retirement inquiries, providing vital support to our nation's veterans and federal employees.
Our team values precision, integrity, and a commitment to excellence. As a Night Shift Specialist, you will play a crucial role in maintaining the continuity of our operations, ensuring that employees and retirees receive the benefits they have earned without interruption.
Responsibilities
- Review and process incoming pension applications for federal employees and retirees with strict accuracy.
- Verify eligibility requirements and ensure strict compliance with federal retirement regulations.
- Investigate and resolve complex customer inquiries regarding pension calculations, survivor benefits, and claims.
- Maintain accurate and confidential records of all transactions, updates, and interactions in our secure database.
- Collaborate with the day shift team to ensure seamless workflow transitions and issue resolution.
- Provide exceptional support during night operations to meet high-volume demands and service level agreements.
- Assist in the preparation of reports and data analysis for pension trends.
Qualifications
- High school diploma or GED required; Associate’s degree in Finance, Human Resources, or a related field preferred.
- Minimum of 3 years of verifiable experience in pension administration, benefits processing, or government customer service.
- Strong understanding of federal retirement systems, OPM guidelines, and compliance standards.
- Excellent attention to detail and the ability to handle sensitive financial information with the highest level of discretion.
- Must be available to work night shifts (typically 10:00 PM - 6:00 AM).
- Proficiency in MS Office Suite and experience with government database software (e.g., Oracle, SAP) is a plus.
- Strong verbal and written communication skills for client interaction.