Job Description
We are seeking a detail-oriented and reliable Federal Pension Specialist to join our team in Colorado Springs, CO. In this pivotal role, you will manage the night shift operations dedicated to processing pension plans and retirement benefits for federal employees. If you are looking for a stable career within the public sector with a focus on financial compliance and excellent customer service, we encourage you to apply today.
Our organization serves thousands of retirees and active duty personnel, ensuring their financial security is prioritized. As part of our night shift team, you will play a critical role in maintaining 24/7 operational efficiency and providing accurate pension calculations.
Responsibilities
- Process and review federal pension applications and benefit claims with high accuracy and speed.
- Conduct thorough research into service records to verify eligibility for pension plans.
- Analyze complex payroll data to calculate accurate retirement benefits and ensure compliance with federal regulations.
- Handle high-volume inquiries from federal employees and retirees via phone and email during night shifts.
- Collaborate with the day shift team to resolve discrepancies and ensure seamless workflow continuity.
- Maintain strict confidentiality of sensitive personnel and financial information.
- Stay updated on changes to federal pension laws and internal procedural updates.
Qualifications
- Minimum of 3 years of experience in federal benefits administration, payroll processing, or a related financial field.
- Associate’s degree in Accounting, Finance, or Public Administration required; Bachelor’s degree preferred.
- Proven experience working in night shifts or the ability to accommodate a rotating shift schedule.
- Strong analytical skills with a meticulous attention to detail to minimize errors in financial reporting.
- Excellent written and verbal communication skills for interacting with federal employees.
- Ability to use various federal HR software systems and database management tools efficiently.