Job Description
Are you looking for a rewarding career that allows you to serve your community while enjoying a healthy work-life balance? The City of Detroit is currently seeking a highly motivated and detail-oriented Government Case Manager to join our Weekend Shift team. In this role, you will play a pivotal part in ensuring our residents receive the critical support they need during the weekend hours.
We offer a competitive benefits package, including health insurance, paid time off, and the unique flexibility of a weekend-only schedule. If you are passionate about public service and want to make a tangible difference in Detroit, we want to hear from you.
Responsibilities
- Conduct comprehensive intake assessments and eligibility determinations for new clients on weekends.
- Manage and update client case files with accuracy and confidentiality in compliance with government regulations.
- Communicate effectively with internal stakeholders and external social service agencies to coordinate resources.
- Provide direct support and guidance to residents regarding available community resources and program benefits.
- Process documentation and data entry with a high degree of precision and adherence to strict timelines.
- Maintain a professional and empathetic demeanor when interacting with diverse populations.
Qualifications
- Associate’s degree in Social Work, Criminal Justice, or a related field; Bachelor’s degree preferred.
- Previous experience in government administration, social services, or customer service is highly desirable.
- Must be available to work Saturdays and Sundays on a recurring basis.
- Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills with a focus on public service.
- Ability to handle sensitive information with the utmost integrity and discretion.