Job Description
Are you looking for a stable, rewarding career in the public sector? The City of San Francisco is currently seeking a detail-oriented Government IT Support Specialist to join our Weekend Operations team. In this role, you will play a crucial part in maintaining the technological infrastructure that serves our community, ensuring business continuity during critical off-hours.
We offer a comprehensive benefits package, including medical, dental, vision, and a generous pension plan. If you are tech-savvy, customer-focused, and committed to public service, we want to hear from you.
Responsibilities
- Provide tier 1 and tier 2 technical support to City employees via phone and ticketing systems.
- Perform scheduled hardware and software maintenance, updates, and patching during weekend windows.
- Diagnose and resolve network connectivity and hardware issues efficiently.
- Document all incidents, resolutions, and maintenance activities in the Service Management system.
- Collaborate with the central IT department to ensure alignment with city-wide security policies.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (Bachelor's preferred).
- Minimum of 2 years of experience in IT support or help desk environments.
- Must be available to work a rotating weekend schedule (Saturday and Sunday).
- Proficient in Microsoft Windows, Office Suite, and basic networking concepts.
- Strong problem-solving skills and the ability to communicate complex technical information to non-technical staff.