Job Description
Are you seeking a stable career with a meaningful impact on the Dallas community? The City of Dallas - Department of Technology is currently hiring a skilled Government IT Support Specialist to join our weekend operations team. In this role, you will ensure critical government systems remain operational during peak off-hours, providing essential technical support to city employees and citizens.
We offer a competitive benefits package, including comprehensive health insurance, a pension plan, and flexible scheduling. If you are a technical problem solver looking to serve the public sector, we want to hear from you.
Responsibilities
- Provide advanced technical support and troubleshooting for government agency systems and networks.
- Manage hardware installation, configuration, and maintenance for desktops, laptops, and peripherals.
- Monitor server infrastructure and perform routine system backups and patching during the weekend shift.
- Respond to and resolve IT service tickets and emergency outages within established SLAs.
- Collaborate with the weekday IT team to ensure seamless knowledge transfer and project continuity.
- Maintain accurate documentation of technical issues, resolutions, and system configurations.
- Enforce cybersecurity protocols and assist in the deployment of security updates.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (Bachelor's degree preferred).
- CompTIA A+ and Network+ certifications or equivalent hands-on experience.
- Proven experience working in a government or public sector IT environment.
- Strong proficiency in Windows 10/11 and Microsoft Office Suite.
- Ability to work weekends (Friday to Sunday) and holidays on a rotating schedule.
- Excellent verbal and written communication skills for interacting with diverse stakeholders.
- Ability to obtain a City of Dallas security clearance.