Job Description
Are you a skilled IT professional looking for a meaningful career in the public sector? The City and County of San Francisco is seeking a dedicated IT Support Technician to join our weekend operations team. In this role, you will ensure that critical government systems remain operational and that staff receive top-tier technical support during off-hours. This is an excellent opportunity to serve the community while enjoying the stability of a government position.
Why Join Us?
- Make a tangible impact on the San Francisco community.
- Competitive salary and comprehensive benefits package.
- Weekend schedule (Friday-Sunday) with full-time hours.
- Professional development and career growth opportunities within the public sector.
We are looking for a proactive problem-solver who thrives in a fast-paced environment and is committed to excellence in public service.
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues for government staff.
- Monitor and maintain server and workstation systems to ensure 99.9% uptime during weekend operations.
- Assist in the deployment of new hardware and software updates for the department.
- Document technical issues and resolutions in the help desk system for knowledge management.
- Collaborate with internal teams to implement security protocols and data privacy compliance.
- Perform routine system backups and perform preventative maintenance checks.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Minimum of 2 years of experience in IT support or help desk roles.
- Familiarity with government IT standards and security compliance (e.g., NIST, FERPA).
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Ability to work rotating weekend shifts (Friday through Sunday) and holidays as required.
- Excellent communication skills and a customer-service-oriented mindset.