Job Description
Are you a dedicated technical professional looking to make a tangible impact in your community? Multnomah County Government is hiring immediately for an Information Technology Specialist to join our forward-thinking IT division. We offer a competitive benefits package, a collaborative work environment, and the opportunity to serve the public good while working with cutting-edge technology.
In this pivotal role, you will ensure the reliability and security of our county-wide digital infrastructure. We are looking for a self-motivated individual who thrives in a fast-paced public sector environment and is committed to excellence.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to county employees, troubleshooting hardware, software, and network issues.
- Manage and maintain the county's desktop environment, including OS deployment, patch management, and security configurations.
- Assist in the administration and monitoring of local area networks (LAN) and wide area networks (WAN).
- Document technical issues, resolutions, and standard operating procedures to improve departmental efficiency.
- Collaborate with cross-functional teams to implement new IT initiatives and software upgrades.
- Ensure compliance with county security policies and data privacy regulations.
- Conduct regular system backups and perform disaster recovery testing.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor's degree preferred).
- Minimum of 3 years of experience in IT support, help desk, or a related technical role.
- Strong working knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Experience with ticketing systems (e.g., ServiceNow, Jira) is highly desirable.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical staff.
- Ability to work flexible hours, including occasional evenings or weekends for system maintenance.
- U.S. Citizenship or permanent residency status required for government clearance.