Job Description
Are you ready to make a tangible difference in your community? Pima County Government is seeking a dedicated and skilled Information Technology Support Specialist to join our dynamic team. If you are passionate about technology and want to provide essential services that improve the lives of Tucson residents, we want to hear from you.
In this pivotal role, you will serve as the first point of contact for technical support, ensuring our county employees have the tools and resources they need to succeed. You will troubleshoot hardware and software issues, manage user accounts, and maintain a secure and efficient IT environment. We offer a competitive salary, excellent benefits, and the opportunity to grow your career within a stable public sector organization.
Why Join Pima County?
- Competitive Pay: $22.00 - $35.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, vision, and retirement plans.
- Work-Life Balance: Generous paid time off and holidays.
- Professional Development: Continuous learning opportunities and certifications.
Apply today to build your future with Pima County Government.
Responsibilities
- Provide Tier 1 and Tier 2 Technical Support: Troubleshoot hardware, software, and network connectivity issues for county employees via phone, email, and in-person.
- Manage User Accounts & Security: Administer Active Directory, manage permissions, and enforce security protocols to protect sensitive county data.
- Hardware & Asset Management: Deploy, configure, and maintain workstations, printers, and peripherals; manage inventory of IT assets.
- Software Administration: Install, update, and troubleshoot Microsoft Office 365, specialized government software, and operating systems.
- Incident Response: Document all IT incidents and resolutions in the ticketing system (ServiceNow) to track trends and improve service delivery.
- Vendor Coordination: Collaborate with external vendors and contractors to resolve complex technical issues and oversee IT projects.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or a related field is required. A Bachelor’s degree is preferred.
- Experience: Minimum of 2 years of experience in IT help desk support or a related technical support role.
- Technical Skills: Proficiency in Windows 10/11 and Microsoft Office 365; experience with Active Directory and Remote Desktop Services is highly desirable.
- Communication: Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical and troubleshooting skills with a focus on customer service and conflict resolution.
- License: Valid Arizona driver’s license may be required for travel to various county facilities.