Job Description
Join El Paso County and Make a Difference. We are seeking a skilled and detail-oriented IT Support Specialist to join our Information Technology department. In this pivotal role, you will ensure the continuity and reliability of our county-wide technology infrastructure. If you are passionate about public service and possess a strong technical background, we want to hear from you.
As part of our team, you will support a diverse range of users, from administrative staff to elected officials, ensuring they have the tools they need to serve our community effectively. We offer a competitive benefits package, a collaborative work environment, and the opportunity to work on meaningful projects that impact the lives of thousands.
Why Choose El Paso County?
- Mission-Driven Work: Contribute to the vital services that support our community's growth and well-being.
- Comprehensive Benefits: Including health insurance, retirement plans, and generous leave time.
- Professional Growth: Access to training, tuition reimbursement, and clear pathways for advancement.
- Stability: Enjoy the security and stability of a government career.
Responsibilities
- Provide tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and resolve IT service requests and incidents within established Service Level Agreements (SLAs).
- Perform hardware and software installations, upgrades, and configurations for desktops, laptops, printers, and mobile devices.
- Monitor system performance and security to ensure data integrity and operational continuity.
- Assist in the deployment of new technologies and manage software licensing and asset inventory.
- Collaborate with the network engineering team to troubleshoot connectivity and infrastructure issues.
- Maintain accurate documentation of incidents, resolutions, and configurations in the ticketing system.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field; or equivalent work experience.
- Minimum of 3 years of experience in IT support, help desk, or a related technical role.
- Strong knowledge of Microsoft Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with Active Directory, Group Policy, and Remote Desktop Services.
- Excellent problem-solving skills and the ability to diagnose complex technical issues.
- Strong customer service orientation with the ability to communicate technical concepts to non-technical users.
- Ability to work independently and prioritize multiple tasks in a fast-paced environment.