Job Description
Join the Team: Government IT Support Specialist
Are you looking for a stable, impactful career with a purpose? The City of Memphis is currently seeking a highly skilled IT Support Specialist to join our Information Technology division. In this pivotal role, you will be responsible for maintaining the digital infrastructure that keeps our government operations running smoothly for the citizens of Memphis.
Why Work With Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to serve the community and drive technological change.
- Professional development and career advancement opportunities.
- Secure employment with the stability of the public sector.
Responsibilities
- Provide tier 2 and tier 3 technical support to city employees via phone, email, and in-person.
- Configure, deploy, and troubleshoot hardware, software, and peripheral devices.
- Manage and maintain the government's Active Directory and user accounts.
- Respond to and resolve network connectivity issues and security alerts promptly.
- Collaborate with the IT team to implement new software solutions and upgrades.
- Maintain accurate documentation of all support tickets and resolutions.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Minimum of 3 years of experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Microsoft Office Suite and Windows Server environments.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Must be able to obtain and maintain a satisfactory background check for government employment.